INFORMATION FOR OUR TENANT
Monday to Friday 9.00am - 4.30pm
Saturday 9:30am - 11.00am
PAYING YOUR RENT
You may pay your rent by the following means:
Bank Cheque or Money Order
Or otherwise specified by Agent
NO CASH ACCEPTED
This is 4 weeks rent and is paid at the beginning of your tenancy. This money is paid directly into our trust account. This bond is held for the duration of your tenancy and is held as security against damage, undue wear and tear and on final inspection, depending if the property is left in good condition and you have no monies owing, your bond will be promptly refunded to you.
Before you begin your tenancy with Just Us Realty, we will provide you with a detailed entry condition report and supporting photographs when you receive the keys to the property. As the tenant it is your responsibility to return a signed copy within 3 days to our office. If the report is not signed and returned within the designated time frame, the report will be noted as accepted by you - as is. You have the opportunity to agree or disagree with what the property manager has noted and will discuss any anomalies with the property manager to be signed off and a copy returned to the tenant within 14 days.
UTILITIES - TELEPHONE, GAS AND ELECTRICITY
When you move into your rental premises, it is your responsibility to have the meters read and the appropriate facility connected in your name.
For connection and disconnection you can use the free service that connects all your utilities through Direct Connect or please call the following numbers:
Telephone Telstra 132 200
Ergon Energy 13 10 46
Elgas 13 11 61 (for refilling gas cylinders)
Periodic inspections are carried out during the course of your tenancy and 7 days notice is given to the tenant. These inspections are to check that the property is being maintained and see what routine maintenance is required.
Inspections are carried out 6-weeks after a new tenancy and quarterly inspections thereafter. A written report and photographs will be taken, and also accessible on the owner’s portal available immediately upon completion.
Because your contents and personal possessions are precious to you, we strongly recommend that you insure them against loss, damage and theft. The landlord or agent is not responsible for this.
REPAIRS AND MAINTENANCE
Report all repairs and maintenance to email@example.com
Fill in the Repairs Form on this website
For emergencies call
Just Us Realty on 0457 473 173
YOU MUST NOT ORDER A TRADESPERSON YOURSELF
We employ only licensed tradespeople to maintain the property and will use the owner’s nominated tradesperson where prompted.
Rent is monitored on a daily basis. Each tenant is provided with a tenancy pack outlining our strict processes when it comes to rental arrears and adhering to the residential tenancies act.
GARDENS AND LAWNS
As per your Lease Agreement, it is your responsibility to keep your gardens weeded, the lawns mowed and generally keep the house and grounds well presented.
VACATING YOUR PREMISES OR TERMINATING YOUR TENANCY AGREEMENT
If you are approaching the end of your lease agreement, however it has not as yet expired, you must give 14 days written notice. For further information visit the Residential Tenancies Authority (RTA): www.rta.qld.gov.au
While we aim for high tenant retention, we understand that owner and tenant circumstances change and therefore leases come to an end. When it comes time to vacate we ensure the tenant leaves the property in the same condition as the commencement of tenancy; excluding fair wear and tear. The bond will be refunded when we are 100% satisfied with how the tenants have left the property; tenants will be provided an opportunity to rectify any issues brought to their attention and thereafter if not rectified within nominated timeframe or to the standard of the beginning of the tenancy, we will arrange issues to be rectified at tenants expense. All situations will be acted upon as a case-by-case basis.
You must leave your premises in a clean and well-presented state and all keys are to be returned to Just Us Realty. Your Property Manager will attend a final inspection with you and providing that the above is adhered to and there are no outstanding monies owing, i.e. water and rent etc., your bond will be returned to you.